Terms of Service

Prior to the dog’s first day of daycare, a care agreement will be prepared with the client (usually the dog’s owner). A link to the agreement will be sent to the client after initial contact. The agreement includes the basic information of both the client and the dog. By entering into the agreement, the client accepts the terms listed below and acknowledges Doghemmet’s Privacy Policy and RegisterDescription.

The Care Includes

  • Individual, professional care and loving attention from our staff
  • Walks according to the service selected (15–90 minutes)
    • Full-day care includes a 45–90-minute walk
    • Half-day care includes an approximately 20-minute walk
    • The number and length of walks can be adjusted by agreement – the dog’s individual needs and the owner’s wishes are taken into account
  • Playtime and rest (the daycare provides toys and various resting beds for all dogs)
  • Human and canine companionship
  • Fresh water is always available
  • Feeding when necessary – the owner provides the food

Requirements for Daycare Dogs

  • The dog must get along with other dogs and people
  • The dog cannot be aggressive
  • The dog must be at least 4 months old
  • The dog must have valid vaccinations: Core vaccine (distemper, parvovirus, infectious hepatitis), kennel cough vaccine, rabies vaccine
  • The dog cannot bark continuously indoors
  • House training is preferred but not mandatory
  • No restrictions on size or breed as long as the requirements above are met
  • Insurance is recommended but not required

Daycare Conditions

  • The owner must bring the dog’s harness, collar, leash, as well as any treats and food if needed
  • The owner brings the dog to the daycare at the agreed time (on weekdays between 7:00–10:00 AM. If arriving at another time, an exact time must be agreed upon in advance.) The dog must be picked up by 6:00 PM. Dogs picked up after 6:00 PM will be charged €5 per 30 minutes of overtime.
  • Bookings, cancellations, and general communication primarily occurs via WhatsApp, but email is also accepted
  • Bookings should preferably be made by Friday of the preceding week, so we can most likely guarantee an available spot
  • Doghemmet cannot guarantee availability of daycare spots

General Terms

  • One of the dog’s contact people must be reachable while the dog is in daycare
  • If the dog causes damage to itself, another dog, or to the daycare’s property or facilities, the owner agrees to cover all related costs
  • Doghemmet reserves the right to refuse service or discontinue services at any time
  • Doghemmet invoices the client once per month for services used
    • The invoice will be emailed to the address stated in the care agreement on the first business day of each month
    • Payment terms: 14 days

Cancellation Policy

  • Cancellations must be made at least 24 hours before the scheduled service
  • If the service is not cancelled, the full price will be charged
  • If the service is cancelled less than 24 hours in advance, 50% of the service fee will be charged
  • Cancellations must be made via WhatsApp or email